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Amdocs Limited ( ) is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missourimarker, Amdocs has more than 17,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernseymarker).

History

Amdocs was originally spun off from the "Aurec Group" (from lat. Aurum - gold), established by Morris Kahn, and dealt only with directory services, e.g. Yellow Pages (in Israel, the name is translated as Golden Pages). Other spinoffs from the parent-company were also given similar names: the former cable television provider Golden Channels (now amalgamated into Hot), an internet service provider named Golden Lines (now merged with Internet Zahav to form 012 Smile), and AIG Golden (a joint venture with the AIG insurance company).

In the early 2000s, Amdocs branched out into the financial services industry with the Dutch bank ABN AMRO, its first major non-telco customer. Amdocs also has its own consulting division called the Amdocs Consulting Division with offices worldwide.

Amdocs maintains development facilities in China, Cyprus, Great Britain, India, Ireland, Israel and the United States, operates a support center in Brazil, and has operations in North America, Europe, Latin America and the Asia-Pacific region.

Amdocs' main products are centered around "Customer Experience Systems" (CES), first introduced as CES 7.5 in January 2008. CES comprises a complete product and service suite including products for CRM, customer 'self-service', and business and operations support systems, as well as a mobile advertising, commerce and entertainment platform.

Dov Baharav replaced Avi Naor as Amdocs' CEO as of 2002.

In October 2008, Amdocs' first WiMAX 4G solution for Sprint-Nextel - XOHM was launched.

Acquisitions



  • In July 2005, Amdocs purchased DST Innovis from DST Systems, a vendor providing end-to-end customer care and billing for broadband, cable, and satellite operators.


  • In May 2006, Amdocs purchased Stibo Graphic Software , a danish software company previously owned by The Stibo Group.


  • In April 2006, Amdocs purchased Qpass , a Seattle-based company with an Austrian subsidiary that provides "solutions" for the marketing and merchandising of digital goods and services. The acquisition cost Amdocs a reported US$275 million.


  • In August 2006, Amdocs purchased Cramer Systems, a Bathmarker, UK based company that provides OSS (Operations Support Systems) "solutions" to telecom operators. The acquisition was reported at US$375 million. This allowed Amdocs to become one of very few companies claiming to offer a complete BSS/OSS product suite. Cramer Systems, combined with existing Amdocs OSS software groups, is now the OSS Division .


  • In November 2006, Amdocs purchased Moria, a small Canadian software firm, known for its innovation in the field of account billing services.


  • In January 2007, Amdocs purchased SigValue Technologies, an Israel-based vendor of prepaid billing systems for mobile operators based in low cost markets, which have been growing rapidly.


  • In April 2008, Amdocs purchased JacobsRimell, the UK based provider of "user-centric service fulfillment solutions".


  • In November 2008, Amdocs acquired Changingworlds of Ireland.


  • In October 2009, Amdocs acquired jNetX.


Gallery

Image:Amdocs early90s.jpg|Logo used in early 1990s
Image:Amdocs late90s.jpg|Logo used in late 1990s and early 2000s
Image:Dox haifa.jpg|Amdocs branch in Haifa, Israel


External links



References

  1. Nortel Networks
  2. Amdocs.com
  3. Amdocs announces completion of acquisition Cramer



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