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TelstraClear is New Zealand's second-largest telecommunications company and is a wholly-owned subsidiary of Telstra Corporation (Australia), with around 400,000 customers.

The company provides residential line rental services, internet services, IT services, security services, cable TV/cable modem and mobile telephone services to 70,000 subscribers on its network in Wellington, Christchurch and Kapiti.

In 2004 TelstraClear began offering residential line HomePlan services including broadband outside those areas where it has its own network, reselling a wholesale product from Telecom New Zealand.

History

TelstraClear had its beginnings in 1996 with Telstra New Zealand.

Telstra NZ slowly expanded its operations in the business market bundling Telecom New Zealand services distributed as a reseller with its own network services. It installed switches in Auckland and Wellington to manage incoming and outgoing international traffic and maintained an interconnect agreement with Telecom New Zealand and is likely to have had others with companies such as Clear Communications.

In 2000 Saturn Communications was sold by its parent company, Austar United Communications to a new joint venture with Telstra that became known as TelstraSaturn.

TelstraClear was then created by the merger of Telstra's TelstraSaturn and Clear Communications in December 2001. Austar United Communications held an initial investment of 42% in TelstraClear before selling it back to Telstra.

In 2004 TelstraClear made its first acquisition in the IT market with the purchase of Sytec mainly for its IP telephony and security skills, in particular the specialist managed security subsidiary DMZGlobal. In 2007 Sytec was formally integrated into the TelstraClear's Enterprise and government division and the brand retired, but the DMZGlobal brand has been retained and invested in.

Services

POTS Telephone Services

Residential telephone service is available in two ways:

1.Through the TelstraClear network, in Kapiti, Wellington and Christchurch.

2.Through a resale agreement with Telecom New Zealand for the rest of the country.

Business telephone services are offered across the country, either on TelstraClear's own network in Auckland, Hamilton, Rotorua, Napier, Palmerston North, Wanganui, Kapiti, Wellington, Christchurch and Dunedin. HomePlan residential services are offered in the rest of the country via a resale agreement with Telecom.

IT and Security Services

With the acquisition of Sytec and the formation of Enterprise and Government division, TelstraClear now also provides managed network solutions, ICT services (such as desktop and device management and co-location), enterprise comms and contact center solutions. In addition under the DMZGlobal brand TelstraClear does Internet security, managed security, and security consulting services.

Internet Services

TelstraClear owns two ISPs, Paradise.net and Clearnet, with Clearnet becoming the umbrella brand. Both offer nationwide dialup and DSL service, and cable modem internet access within TelstraClear's own (built) network. Capable of speeds up to 25 Mbit/s, it is New Zealand's fastest residential broadband. Outside this network, most broadband connections are resold over Telecom's DSL lines. A number of their dial-up IP numbers are blacklisted as abusers by sites such as DSBL.

Mobile Services

TelstraClear currently does not operate their own mobile network, but it used to use Vodafone's network. In 2007 this agreement was not renewed, and 30,000 TelstraClear mobile customers were scheduled to be returned to Vodafone. However, TelstraClear signed a wholesale mobile deal to access the Telecom New Zealand CDMA network and TelstraClear is beginning to offer its new services to small medium enterprises and small business. In 2008, they started to offer handsets to the public using the same prefix as their business mobile phones using Telecom's network. At the launch date TelstraClear had the cheapest mobile plan in New Zealand, customers had to have their homeline and broadband with TelstraClear.

Subscription Television (TelstraClear InHomeTV)

TelstraClear operates the Hybrid Fibre Cable pay television network developed by Saturn Communications in Wellingtonmarker, Kapiti and Christchurchmarker, prior to the sale to Telstra. The network was formerly known as Saturn TV. The network infrastructure includes twisted pair cabling used for residential and business local telephone service.

Programming is sourced from SKY Network Television following an agreement in 2002 and also locally received and sourced channels. The agreement allows TelstraClear to distribute and bill for services provided by SKY Network Television on its own Direct to Home satellite service and TelstraSaturn's cable network.

InHomeTV is available on TelstraClear's Cable network in Wellington, Christchurch and Kapiti. The service is available only if bundled with TelstraClear's telephony service.

In 2005, the network was upgraded to a fully digital transmission network. They expect to offer an HDTV option in early 2009 which will consist of a single set-top-box incorporating a personal hard drive video recorder.

Channel Lineup

This lists all current digital and analogue channels. Channel numbers were changed in March 2007 to coincide with SKY channel number changes.

EPG No. Channel Name Subscription Package Widescreen Notes
1 TV One Start Up Free to air
2 TV2 Start Up Free to air
3 TV3 Start Up Free to air
4 Prime Start Up Free to air
5 the BOX Start Up
6 UKTV Saturn Extra
7 Vibe Saturn Extra (Digital only)
8 Living Saturn Extra
9 Food Television Saturn Extra
10 Comedy Central Saturn Extra
11 E! Saturn Extra
12 C4 Start Up Free-to-air
14 MTV Start Up (Digital only)
15 Visitor TV Start Up (Christchurch only)(Digital only)
16 CTV Start Up
17 Fashion TV Start Up
18 TBN Start Up
19 Māori Television Start Up Free-to-air
20 SKY Movies SKY Movies Plus
21 SKY Movies 2 SKY Movies Plus (Digital only)
22 SKY Movies Greats SKY Movies Plus
23 MGM SKY Movies Plus
24 TCM SKY Movies Plus
25 Rialto Channel Rialto Plus
28 SKY Box Office Sneak Peak Start Up
30 SKY Sport 1 SKY Sport Plus
31 SKY Sport 2 SKY Sport Plus
32 SKY Sport 3 SKY Sport Plus
33 SKY Sport Highlights SKY Sport Plus (Digital only)
34 ESPN Start Up
35 Trackside Start Up Free-to-air
36 The Rugby Channel SKY Sport Plus and The Rugby Channel
39 Wild TV Wild TV Available July 2009
40 Disney Channel Saturn Extra
41 Nickelodeon Saturn Extra
42 Cartoon Network Start Up
44 SKY Box Office Pay per view guide Start Up (Analogue only, digital customers can use the interactive PPV guide)
45 Playhouse Disney Channel Saturn Extra (Digital only)
45-59 SKY Box Office Movies Pay-per-view (Analogue only, digital customers use channels 201-227)
59 Te Reo Start Up Free-to-air (Digital only)
62 Juice TV Start Up
63 63 - Our Music TV Start Up
69 Discovery Travel & Living Start Up
70 Discovery Channel Start Up
71 Crime & Investigation Network Saturn Extra (Digital only)
72 National Geographic Channel Start Up
73 The History Channel Saturn Extra
74 Documentary Channel Saturn Extra (Digital only)
75 Animal Planet Start Up
79 The Arts Channel The Arts Channel (Digital only)
88 Deutsche Welle Start Up (Digital Only)
89 Triangle STRATOS Start Up Free-to-air (Digital Only)
90 Sky News New Zealand Saturn Extra
91 CNN Start Up
92 Fox News Channel Saturn Extra (Digital only)
93 BBC World News Start Up
94 Parliament TV Start Up Free-to-air (Digital only)
95 CNBC Start Up (Digital Only)
96 Bloomberg Television Start Up (Digital only)
97 Saturn Scan Start Up
98 Saturn Weather Start Up
99 Saturn Choose Start Up (Analogue only, digital customers can use the interactive EPG guide)
111 Shine TV Saturn Extra (Digital only)
201-227 SKY Box Office Movies Pay-per-view (Digital only, analogue customers use channels 45-59)
300 KTV1 World TV (Digital only)
301 KTV2 World TV (Digital only)
302 JTV World TV (Digital only)
303 CTV1 World TV (Digital only)
304 CTV2 World TV (Digital only)
305 CTV3 World TV (Digital only)
306 CTV4 World TV (Digital only)
307 CTV5 World TV (Digital only)
308 CTV6 World TV (Digital only)
309 CTV7 World TV (Digital only)
310 CCTV-9 Saturn Extra (Digital only)
315 STAR Plus Hindi Star Plus Hindi (Digital only)
400 NZ Chart Saturn Extra and SKY Digital Music (Radio channel) (Digital only)
401 Pop Saturn Extra and SKY Digital Music (Radio channel) (Digital only)
402 Smooth Saturn Extra and SKY Digital Music (Radio channel) (Digital only)
403 Grooves Saturn Extra and SKY Digital Music (Radio channel) (Digital only)
404 Jazz Saturn Extra and SKY Digital Music (Radio channel) (Digital only)
405 House Saturn Extra and SKY Digital Music (Radio channel) (Digital only)
406 50s & 60s Saturn Extra and SKY Digital Music (Radio channel) (Digital only)
407 Party Saturn Extra and SKY Digital Music (Radio channel) (Digital only)
408 Rock Saturn Extra and SKY Digital Music (Radio channel) (Digital only)
409 Country Saturn Extra and SKY Digital Music (Radio channel) (Digital only)
410 Classical Saturn Extra and SKY Digital Music (Radio channel) (Digital only)
411 Kids Saturn Extra and SKY Digital Music (Radio channel) (Digital only)
412 Blues Saturn Extra and SKY Digital Music (Radio channel) (Digital only)
413 Theme Saturn Extra and SKY Digital Music (Changes every month) (Radio channel) (Digital only)
500 Kiwi FM Start Up (Radio channel) (Digital only)
501 Radio New Zealand National Start Up (Radio channel) (Digital only)
502 Radio New Zealand Concert Start Up (Radio channel) (Digital only)
504 George FM Start Up (Radio channel) (Digital only)
510 Core Internet Radio Start Up (Radio channel) (Digital only)
511 The Cheese Start Up (Radio channel) (Digital only)


Interactive Services

Interactive services are available only on digital.

  • Electronic Programme Guide (EPG) - Television listing information.
  • Pay Per View (PPV) Guide - Sky Box Office listing information.


Defunct Channels

  • TechTV was available up until May 2004, when current owner Comcast halted international broadcasts. (Source: TelstraClear website)


  • Chilli (an adult channel) was also available until 2006 when CEO Alan Freeth discontinued the product on moral grounds.
(Source TelstraClear staff memo)

References



External links




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